Heath Hill Surgery

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Heath Hill Surgery

Heath Hill Surgery

Drs Mackay, Ross, Muhsen, Denny & Judge

54 Heath Hill Road South, Crowthorne
Berks RG45 7BN

Telephone: 01344 777915
Fax: 01344 762788

This website has been designed to tell you about the practice and the services that we offer.
Please read it carefully. We trust that you will find it helpful and informative.

The Practice

Heath Hill Surgery is a general partnership contracted to NHS England to provide primary medical services. As well as offering a full general practice service, we run asthma and diabetes clinics, childhood immunisation clinics, flu immunisation for those aged 65 and over and other 'at risk' groups, perform minor surgery, and offer anti-coagulation (warfarin) monitoring, maternity services, cervical cytology (smear) service, coil fitting and a travel clinic.

Care Quality Commission

Click here for our full report

Online Booking And Repeat Prescriptions

If you would like to make appointments with doctors and/or request repeat medication online, please ask a receptionist to enrol you into EMIS Access. You will be given the details you need to register for this. If you wish to enrol another adult in your family we will need their signed consent for you to do so. They must be aware that you will be able to access their repeat medications and they must state that this is acceptable. Parents may NOT register children after the age of 11.

If you are already registered with EMIS, Click here to access.

Practice News and Notices




For reasons of confidentiality and Information governance, the practice has removed  online acccess for children 16 and under. If repeat medication is required, and patients review is in date, please request by emailing via reception  at: BACCG.HeathHillreception@nhs.net 


On behalf of Crowthorne Good Neighbours

"Set up by churches together in Crowthorne,we are now in our 44th year of helping people in Crowthorne get to the doctor and / or Hospital appointments. We also do shopping if required.

As well as our team of volunteer drivers we also have a small group who man the phone each weekday from 10-12 in the baptist church.If you need a lift to a medical appointment, would like to become a driver or man the phone,please call us on 01344 761001"



New contractual requirements came into force from 1st April 2014 requiring that GP practices should

 make available a statement of intent in relation to the following IT developments:-

        1.       Referral Management

2.       Electronic Appointment Booking

3.       Online Booking of repeat prescriptions

4.       Summary Care Record

5.       GP2GP transfers

6.       Patient Access to records.


The Partners at heat Hill are working closely with our System Suppliers and it is our intention to have all these

developments available to our patients by 31st March 2015.

 April 2014

In April 2014 we appointed a new Practice Manager. We welcome Sarah Boyd to the practice.

As of 8th October 2014 Electronic prescriptions will comence and anyone wishing to use this service should contact their preferred pharmacist to be nominated.This will allow all your repeat medications to be sent there electronically and help save you trips to the surgery.Please ask reception for more details if interested.

Oct 2013

Two new salaried Doctors are now in post bringing the practice to its full compliment of clinicians:Dr Susannah Denny and Dr Sangita Judge joined us in september 2013


This is to advise you that currently the Doctors cannot reply to patients' email queries concerning health issues because of information governance relating to patient confidentiality.  Please restrict email enquiries to administrative queries only, not clinical.  If you need to contact the Doctor please telephone the Practice in the usual way or make an appointment to see the Doctor. 


For patients wishing to book medicals with the Doctors please contact the receptionists directly rather than trying to make the appointment electronically via EMIS Access.  The reason for this is that different medicals require varying amounts of time.  Thank you. 


As you know we  have a Patient Participation Group (PPG).  It acts as a liaison group between you, the patient, and the Doctors and management of the Practice.  The PPG can offer advice on matters relating to the administration of the Practice to aid the efficient running of the Surgery.If interested in Joining this group please contact Jim Finnie below.

The PPG cannot advise on clinical matters or patient complaints.

If you wish to get in touch with a PPG member please contact the Chairman, Jim Finnie, on 01344 774729, e-mail address:


The Practice and the PPG need your views!  Would you like to have a say about the services provided at Heath Hill Surgery?  The PPG and the Practice would like to occasionally contact you with a brief survey/questionnaire regarding new systems and ideas.  If you are interested in participating please either give your name and email address to reception who will pass it to the Patient Particiption Group or, alternatively, email your details to:


who will forward the details.


Useful websites:

Health Protection Agency for up to date information on swine influenza and e-coli:


and for childhood immunisations (including HPV) go to:





If you have returned from SIERRA LEONE,GUINEA or LIBERIA or cared for someone with EBOLA in the last 21 days then please DON'T come to the surgery.Instead please ring us if we are open or ring 111 out of hours service.



Future 2015 surgery  closing times and dates:

We are closed for mandatory staff training and the surgery is covered by the out of hours service which is contactable by calling  0300 024 0005.

The surgery is usually closed between 1pm and 6.30pm

May 12th

June 2nd

July 29th

Sept 10th &15th

Oct 8th

Nov 3rd

Dec 1st

There may also be other dates not included on this list where the surgery is closed due to commitments to staff training and we will endeavour to inform our patients in advance wherever possible by displaying notices in the surgery reception area and front door.

Patient Online access for children 16 and under

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.


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