Appointment System Update February 2017
We have had to manage our appointment system differently because of staff shortages due to illness which has reduced the number of available doctors’ appointments.
We have introduced a triage system for routine appointments as we are aiming to better prioritise patients clinical needs during this period of reduced capacity.
How the system works
When calling the surgery you will be asked if you require an urgent or routine appointment.
A doctor or nurse will speak to you and give you advice or make an urgent appointment for the same day.
A Clinician will call all patients requesting a routine appointment (we aim to ring back within 48hrs). Some queries may be able to be dealt with over the phone or an appropriate appointment arranged. Please don’t be worried if you miss the call, the clinicians understand that may have to ring a few times before they manage to speak to you.
We have asked the receptionists to ask for a brief indication for your appointment as it would be a real clinical benefit to know this prior to the telephone triage conversation. We understand that some people may not be comfortable with providing this information and you can just inform the receptionist of this. Please note that all staff both clinical and non-clinical are bound by the same levels of confidentiality and information governance.
Nurses, Health Care Assistant and Phlebotomy Appointments
These appointments are not being triaged and can be booked in advance.
This is a temporary measure to address the current problem of reduced capacity and we are also employing locum doctors.
We are currently recruiting for a doctor as Dr Ross is retiring at the end of March.
We thank you for your patience during what is proving to be a difficult time for us.
Heath Hill Surgery is a general partnership contracted to NHS England to provide primary medical services. As well as offering a full general practice service, we run asthma and diabetes clinics, childhood immunisation clinics, flu immunisation for those aged 65 and over and other 'at risk' groups, perform minor surgery, and offer anti-coagulation (warfarin) monitoring, maternity services, cervical cytology (smear) service, coil fitting and a travel clinic.
This website has been designed to tell you about the practice and the services that we offer.
Please read it carefully. We trust that you will find it helpful and informative.
Drs Mackay, Ross, Muhsen, Denny & Judge