News Update on Practice and appointments moving forward 27/2/17
As you know the NHS has been in the media constantly over the past few months. Heath Hill Practice are no different to many other surgeries and are under pressure due to excessive demand and current staff shortages.
To this end we have been working with Healthwatch Bracknell Forest to look at patient experience but also what works well for other surgeries in the local area. To that end we have made some changes to the appointment system and how it works as Healthwatch and ourselves feel we can manage the demand and flow of patients in a different way meaning a more effective and efficient service for our patients.
These are continuing as usual however we are looking more carefully at who the patient needs to see and how the appointments are delivered. Approximately 40% of patients who sit in front of one our GP’s could get the same service delivered in an alternative way and frees up GP time for those needing to be seen more urgently.
When you request a routine appointment you will receive a call back from a skilled Clinician (usually within 48 hours) who will talk through your reasons for the appointment. At this stage you may be offered a routine appointment with a GP, telephone consultation or an appointment with another appropriate member of staff such as the practice nurse or health care assistant. When asking for a routine appointment if you could provide a brief description of what the appointment is for this will help the Clinician who will call you back however, if is of a personal nature or you do not wish to disclose you do not have to at this point.
The triage Clinician will call a maximum of twice to speak to you so please provide a number you will be readily available on.
A doctor or nurse will speak to you (usually they will call you back) and give you advice or make an urgent appointment for the same day to see the relevant clinician.
Nurses, Health Care Assistant and Phlebotomy Appointments
These appointments are not being triaged and can be booked in advance.
Please also remember there are the Urgent Care Centre located at Brants Bridge is for minor illness and injury and is accessible 8am to 8pm 365 days a year.
If you work outside of Crowthorne or have difficulty attending a routine appointment during the week there is an extended hours service running from Boundary House surgery which can be be booked for evenings or Saturday morning appointments through our receptionists.
An out of hours GP can also be accessed via 111 telephone service.
Everyone at the surgery is committed to good patient care and support and Healthwatch would welcome feedback about good experience of our surgery and any suggestions for improvement.
They can be contacted by telephone on 01344 266911 or visit http://www.healthwatchbracknellforest.co.uk/content/speak-out
We appreciate your co-operation during this busy time.
Heath Hill Surgery is a general partnership contracted to NHS England to provide primary medical services. As well as offering a full general practice service, we run asthma and diabetes clinics, childhood immunisation clinics, flu immunisation for those aged 65 and over and other 'at risk' groups, perform minor surgery, and offer anti-coagulation (warfarin) monitoring, maternity services, cervical cytology (smear) service, coil fitting and a travel clinic.
This website has been designed to tell you about the practice and the services that we offer.
Please read it carefully. We trust that you will find it helpful and informative.
Drs Mackay, Ross, Muhsen, Denny & Judge