Heath Hill Surgery

Opening/Consulting Times

The doors are open from 8.00am until 6.30pm Monday to Friday and closed between 1.00 and 2.00pm on Mondays, Tuesdays and Fridays.

Doctors are available for routine consultations Monday to Friday between 8.30am and 12.30pm and 3.50 to 5.40pm. Pre-booked appointments may also be made for Saturday mornings with a rostered doctor. Please ring the intercom for access.

Please note: your doctor may not always be available on the same day and the same time each week.

In an emergency, telephone the surgery for the phone number of the out-of-hours service who will contact our duty doctor.

Out Of Hours Arrangements - Telephone 0118 936 5390

'Out of hours' is defined as that period between 6.30pm to 8.00am Monday to Friday, plus weekends from 6.30pm Friday to 8.00am Monday, and bank holidays.

The out-of-hours service is provided by East Berkshire Primary Care Out of Hours Service (EBOOH). The telephone number is 0118 936 5390.

If you need a doctor urgently, telephone the above number or phone the normal surgery number to hear a recorded message giving the time that the surgery next opens and the telephone number for the out-of-hours service.

You will either be given advice or, unless you are housebound, you will be asked to attend the on-call doctor for attention, but you may be visited at home if the doctor feels it is necessary. The doctor is based at a centre at Heatherwood Hospital. Directions will be given if requested.

Please note that this is not a drop-in centre; you must telephone for an appointment.

NHS Walk-in Health Centres

For those patients who need to see a doctor and are working away from the area there are various Walk-in Health Centres based around the country. The ones in this area can be found at:

Upton Hospital, Slough, SL1 2BJ
8.00am to 10.00pm seven days a week

1st Floor, 103 - 105 Broad Street Mall, Reading RG1 7QA
Opening hours 8.00am to 8.00pm, seven days a week
Tel: 0118 902 8300

Woking Community Hospital, Heathside Rd Woking GU22 7HS, , opening hours
7.00am to 10.00pm Monday to Friday and 9.00am to 10.00pm at weekends
Tel: 01483 776080

Telephone Advice

If you wish to speak to a doctor on the telephone you will be offered a telephone consultation. The doctor will try to phone you at the allocated time, although the timing may slip if he/she is running late. The nurse practitioner will triage all other requests to speak to the doctor throughout the day.

Please phone the surgery between 10.00am and 12 noon. You will be asked to leave your name and a contact number and which doctor the message is for.

IN AN EMERGENCY THE CALL WILL BE PUT STRAIGHT THROUGH TO THE DUTY DOCTOR.

If you wish to speak to a practice nurse, you will be put through if the nurse is available, otherwise please leave a contact number and a nurse will return your call when she becomes available.

Access For The Disabled

All the main consultation rooms and reception area are on one floor which is accessible via a short slope from the car park.