Dementia Drop-In Session - Friday 28/09/2018, 1-3pm
Bracknell Memory Clinic, The Alzheimer's Society, Signal4Carers & Healthwatch are hosting this Drop-In Session.
If you are interested in finding out more about dementia or local support services for people with dementia and their carers please come along.
Private Consultations are available during the session, please ask at reception
Contact: Karen White 01344 823220
Surgery Statement - CQC Report - 17/09/2018
We can confirm that the Care Quality Commission has rated Heath Hill Surgery as inadequate. We know this may be concerning for our patients and wish to reassure you that we are working closely with both the CQC and East Berkshire Clinical Commissioning Group to address issues highlighted.
The CQC did however rate the Practice as Good for Caring and acknowledge that patients are treated with kindness, respect and compassion and that patients were involved in decisions about care and treatment and that the Practice respected patients' privacy and dignity.
Heath Hill Surgery update - 13.06.2018 - New GPs join the team!
We are very pleased to announce that Dr Alex Cran will be joining the Heath Hill team on Friday 15th June!
Dr Cran will be here on Tuesdays and Fridays. He has a special interests in minor surgery, joint injections and dermatology.
Dr Claudia Clapton officially joined the team in April having locumed with us for several months. As did Dr Cecilia Cu-Zetina earlier this year.
This now brings our GP team to six!
Practices are finding it extremely difficult at present to recruit Partners and salaried GPs. We consider ourselves very lucky that these three doctors have chosen to join Heath Hill
Statement from Heath Hill Surgery
We would like to reassure our patients and local community that contrary to recent speculation, Heath Hill surgery is not closing.
The surgery has experienced significant challenges during the last 12 months, including the retirement of two long-established GP Partners. However, we are now entering a more settled phase.
We continue to work closely with Bracknell and Ascot CCG, Healthwatch and our Patient Participation Group to build on the progress already achieved.
Thank you for your continued support.
Heath Hill Surgery
Heath Hill Surgery Update and Briefing - July 2017
Following our recent update on the Heath Hill Surgery website we would like to take the opportunity to update our patients on the current situation.
The past few months have been difficult not only for the team at Heath Hill given the retirement of two long standing GP’s but also the departure of the practice manager. There has been speculation and criticism on social media which has been unhelpful to all concerned.
This period has provided the management with an opportunity to reflect, look at our systems, processes and staff structure. The changes that have been made are supported by NHS England, Bracknell and Ascot Clinical Commissioning Group, Healthwatch Bracknell Forest, the patient participation group and the Heath Hill Surgery team.
The Patient Participation Group has been conducting a survey of patients who have used the new system of triage and gathered feedback.
Currently the results are showing mostly positive responses and favourable comments on the way the surgery is now operating and we thank all those patients who have taken the time to complete the survey. Over the coming months we will work through the common themes and feedback via the Patient Participation Group newsletter and our website.
Moving forward, we have a new practice manager, Mandy Barrett, who we are confident will continue to enhance the patient experience for our patients at Heath Hill alongside Dr Judge and all the team.
The NHS is changing and Heath Hill must adapt to embrace the national and local agenda. We are committed to the best for our patients and we are confident you will see continued improvements.
News update June 2017
The practice would like to inform all its patients that Dr Mackay has now decided to retire with immediate effect. We have a book at reception for anyone to record their comments for him. He will be greatly missed by the practice and we wish him all the best in his life of leisure.
The practice is actively seeking a replacement for both Dr Ross and Dr Mackay and once we have the recruitment in place we will redistribute their patient lists.
Until then, the remaining GPs will be assisted by locums and will continue to ensure a safe level of care for all patients. We ask that you do not request to change your GP at the moment as this doesn’t affect your ability to see any GP that you wish.
We thank you for your understanding and patience at this time and as we look to a new direction for the practice.
We appreciate the impact the current situation is having on our patients and we thank you for your understanding. We are trying to offer as many appointments as possible and this may mean that you see a different GP than the one you originally booked to see. We apologise for the inconvenience this may cause and thank you all for your continued patience and support.
News Update on Practice and appointments moving forward 27/2/17
As you know the NHS has been in the media constantly over the past few months. Heath Hill Practice are no different to many other surgeries and are under pressure due to excessive demand and current staff shortages.
To this end we have been working with Healthwatch Bracknell Forest to look at patient experience but also what works well for other surgeries in the local area. To that end we have made some changes to the appointment system and how it works as Healthwatch and ourselves feel we can manage the demand and flow of patients in a different way meaning a more effective and efficient service for our patients.
These are continuing as usual however we are looking more carefully at who the patient needs to see and how the appointments are delivered. Approximately 40% of patients who sit in front of one our GP’s could get the same service delivered in an alternative way and frees up GP time for those needing to be seen more urgently.
When you request a routine appointment you will receive a call back from a skilled Clinician (usually within 48 hours) who will talk through your reasons for the appointment. At this stage you may be offered a routine appointment with a GP, telephone consultation or an appointment with another appropriate member of staff such as the practice nurse or health care assistant. When asking for a routine appointment if you could provide a brief description of what the appointment is for this will help the Clinician who will call you back however, if is of a personal nature or you do not wish to disclose you do not have to at this point.
The triage Clinician will call a maximum of twice to speak to you so please provide a number you will be readily available on.
A doctor or nurse will speak to you (usually they will call you back) and give you advice or make an urgent appointment for the same day to see the relevant clinician.
Nurses, Health Care Assistant and Phlebotomy Appointments
These appointments are not being triaged and can be booked in advance.
Please also remember there is the Urgent Care Centre located at Brants Bridge is for minor illness and injury and is accessible 8am to 8pm 365 days a year.
If you work outside of Crowthorne or have difficulty attending a routine appointment during the week there is an extended hours service running from Boundary House surgery which can be be booked for evenings or Saturday morning appointments through our receptionists.
An out of hours GP can also be accessed via 111 telephone service.
Everyone at the surgery is committed to good patient care and support and Healthwatch would welcome feedback about good experience of our surgery and any suggestions for improvement.
They can be contacted by telephone on 01344 266911 or visit http://www.healthwatchbracknellforest.co.uk/content/speak-out
We appreciate your co-operation during this busy time.
Heath Hill Surgery is a general partnership contracted to NHS England to provide primary medical services. As well as offering a full general practice service, we run asthma and diabetes clinics, childhood immunisation clinics, flu immunisation for those aged 65 and over and other 'at risk' groups, perform minor surgery, and offer anti-coagulation (warfarin) monitoring, maternity services, cervical cytology (smear) service, coil fitting and a travel clinic.
This website has been designed to tell you about the practice and the services that we offer.
Please read it carefully. We trust that you will find it helpful and informative.